FREQUENTLY ASKED QUESTIONS

  • LAST MILE Delivery Solutions (LMDS) is a comprehensive delivery service designed to efficiently transport collision and mechanical parts from wholesale dealers to repair and collision shops, providing a dedicated and streamlined solution for routing and delivery.

  • LMDS utilizes a strategic network approach, leveraging dedicated drivers and advanced logistics technology to optimize delivery routes, ensuring timely and efficient transportation of parts to their destination.

  • LMDS stands out in the industry by leveraging a robust network facilitated by our partnership with Nolan Transport Group (NTG). Our collaboration with NTG, a leading non-asset, tech-enabled logistics provider, grants LMDS access to an extensive and interconnected transportation network. This partnership goes beyond mere consolidation — it allows us to tap into a wealth of resources, strategic satellite offices, and cutting-edge logistics technology.


    Extensive Network: LMDS benefits from NTG's nationwide presence, reaching major markets through strategic satellite offices. This expansive network ensures comprehensive coverage and efficient deliveries within and across diverse regions.


    Advanced Technology: Tech-enabled logistics solutions enhance LMDS operations, providing real-time tracking, route optimization, and centralized dispatch capabilities. This technological integration sets LMDS apart in terms of efficiency and transparency.


    Cost Optimization: Beyond route consolidation, LMDS employs sophisticated cost optimization strategies. By sharing transportation resources strategically and leveraging industry expertise, we go beyond typical consolidation practices, ensuring maximum cost-efficiency for our clients.


    Customized Solutions: LMDS offers tailored and scalable solutions to meet the unique needs of each wholesale dealer. Whether it's adjusting routes, varying vehicle types, or accommodating specific delivery requirements, our approach is highly adaptable.

  • Centralized Dispatch is a feature in LMDS that optimizes route planning and dispatching from a central command center, enhancing efficiency and coordination. We roll trucks directly to your facility and deliver directly—that day—to your customers.

  • LMDS is equipped to handle a diverse range of loads, and we tailor the choice of vehicles to meet the specific requirements of each delivery. Whether it's a Sprinter van, box truck, or another suitable vehicle, we ensure that the transportation method is optimized for the size and nature of the load. This flexibility allows us to provide a customized and efficient solution for a variety of shipment types, maintaining the integrity and safety of your parts during transit.

  • LMDS employs dedicated drivers, ensuring a consistent and reliable delivery service for your delivery needs.

  • Our drivers undergo thorough screening and training processes, meeting stringent requirements to ensure professionalism, reliability, and adherence to safety standards.

  • LMDS supports Cash on Delivery (COD) transactions, providing a convenient payment option for your customers upon delivery of parts.

  • LMDS is committed to providing a seamless and customer-friendly return process. Our service includes unlimited returns within the standard fees, ensuring flexibility for your business. We strive to make the return process as efficient and hassle-free as possible, prioritizing customer satisfaction and convenience.

  • The chain of custody in LMDS ensures a secure and traceable path for your parts from the pickup point to final destination, minimizing the risk of loss or damage.

  • No. LMDS employs a strategic approach to maximize efficiency by co-mingling parts from multiple non-competing wholesalers in each market. This optimizes delivery routes, reduces transportation costs, and ensures timely deliveries for all participating wholesalers. This approach allows LMDS to offer a cost-effective solution while still prioritizing the individual needs and confidentiality of each wholesaler's shipments.

  • Yes. LMDS provides real-time tracking capabilities, allowing you to monitor the location of your parts. Additionally, automated communication features keep your customers informed about the status of their deliveries.

  • Elite Extra integrates seamlessly with LMDS, enhancing route optimization, tracking, and communication capabilities for an even more robust delivery solution.

  • From a Dealer Principal Perspective, absolutely. LMDS is a strategic investment that directly translates into substantial cost savings and increased business efficiency. By consolidating deliveries with other wholesalers in the market, we not only optimize transportation costs but also enhance your dealership's overall operational efficiency.

    Cost Savings: LMDS is designed to minimize transportation expenses by sharing resources intelligently and leveraging expertise in logistics. This results in significant cost savings for your dealership, contributing directly to your bottom line.

    Increased Business: More efficient deliveries leads to increased customer satisfaction, loyalty, and ultimately more wholesale business for your dealership.

    From a Parts Director's Perspective: without a doubt. LMDS revolutionizes the parts delivery process, offering a more streamlined and customer-focused approach. From optimizing routes to utilizing the right vehicles for each load, the benefits are significant.

    Streamlined Operations: LMDS eliminates the headaches associated with parts delivery. Our dedication to efficiency means streamlined operations for your parts department, saving time and resources that can be redirected towards more critical tasks.

    Enhanced Customer Service: Faster and more reliable deliveries result in improved customer service. With LMDS, your customers experience timely parts availability, reducing wait times and enhancing their overall satisfaction with your dealership.

    Reduced Headaches: LMDS takes the guesswork out of logistics. Say goodbye to the complexities of managing multiple deliveries, varied routes, and transportation challenges. LMDS simplifies the process, allowing Parts Directors to focus on core responsibilities with reduced logistical concerns.

    Whether you're a Dealer Principal seeking cost savings and business growth or a Parts Director aiming for a more streamlined, customer-centric, and headache-free parts delivery process, LMDS is the right solution for you. Our strategic approach, backed by the extensive network and capabilities of NTG, ensures that LMDS delivers tangible benefits at every level of your dealership's operations.

  • To explore using LMDS for your delivery needs, click here.